Refund Policy

In most cases, sales at Artistcity are final.

We recommend you to ask about details and additional photos of the artwork before buying. You can contact orders@artistcity.net to do so. Works purchased via inquiry are not eligible for returns through Artistcity.

You are eligible for refund in the following unlikely cases only:

  1. Our shipment does not reach you in good condition.
  2. The artwork does not fit its description as for dimensions and materials.

Refunds will be done only through the Original Mode of Payment; The refund will include the artwork price and the shipping fees. Please allow for up to 60 days for the refund transfer to be completed, as per bank policy.

There are no exchanges or store credits policies.

If you are eligible for refund, please contact us within 48 hours at orders@artistcity.net, with your complaint and pictures supporting your complaints ( include close ups on the defect areas).

Please do not resend the artwork before contacting Artistcity, as refund is done manually. After conforming the refund request, you will receive an email with all the details about the refund process.

To complete your refund, we require a receipt or proof of purchase.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be returned back to Artistciy with proper packaging.

 

Cancellation Policy

Once your order has been dispatched, it cannot be cancelled and no refund can be arranged. Normally, it will take 24 to 48 hours for your order to be processed from Artistcity’s end.

Contact us at orders@artistcity.net to receive more information on the procedure.

 

HRD Investment S.A.R.L. 
Lebanon Office Address:
1st Floor, Debbas Building,
Mar Maroun Street, Saifi Village, Beirut, Lebanon.

Phone number:
+961 81 662173